Frequently Asked Questions
Everything you need to know about your Tunez experience.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number as soon as your package leaves our warehouse.
Do Tunez products come with a warranty?
Yes, all Tunez electronics are covered by a 12-month limited warranty that protects against manufacturing defects. If you experience any technical issues, please contact our support team for a replacement or repair.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging. Please note that for hygiene reasons, certain products like in-ear headphones must be unopened to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm at checkout.
How can I track my shipment?
Once your order is shipped, we will send an email confirmation with a tracking link. You can also log into your Tunez account and visit the 'Order History' section to see real-time updates on your delivery.
Are Tunez wireless earbuds compatible with all devices?
Our wireless products use universal Bluetooth technology, making them compatible with iOS, Android, Windows, and macOS devices. If your device supports Bluetooth audio, it will work seamlessly with Tunez.