Returns & Exchanges
At Tunez, we stand by the quality of our premium audio and electronics; if you are not completely satisfied, you can return your device within 30 days of delivery. All returned items must be in their original packaging and include all accessories to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Package Your Device
Securely pack the electronics in their original box with all included cables and manuals to ensure they are protected during transit.
Ship to Tunez
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the device's condition, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing